Search results for "client information system"
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Client information systems’ support for case-based social work : experiences of Finnish social workers
2021
In recent years, Finland has seen extensive development in the area of social and healthcare information management aimed at harmonizing client information systems (CISs) and ways of documenting client information. The developments aim to support the utilization of recorded information at different levels of service systems, including the level of social work practice. This article investigates the relationship between social work practice and the use of CISs by answering the following question: To what extent do CISs support case-based social work in Finland? Social work is approached as a knowledge-intensive practice in which CISs have become increasingly important for managing case work.…
Social welfare professionals willing to participate in client information system development - Results from a large cross-sectional survey.
2021
Human-centered design methods should be implemented throughout the client information system (CIS) development process to understand social welfare professionals’ needs, tasks, and contexts of use. The aim of this study was to examine Finnish social welfare professionals’ experiences of participating in CIS development. A national cross-sectional web-based survey on the CIS experiences of social welfare professionals (1145 respondents) was conducted in Finland in spring 2019. This study focused on statements concerning the experiences of end users with CIS development and participation. The results are reported by professional and age groups. Half (50%) of the 1145 respondents had participa…